Our services

Support department:

We are well-known for our quality service. We strive to help each and every one of our clients in a timely and friendly manner.

The ACT Help Desk is open from 7:00 a.m. to 5:30 p.m. Monday-Friday. Central Time

To reach the Help Desk, call 1-877-4ACTTAX or 210-403-8670 during these hours.

Before calling the Help Desk or submitting a PRC , please gather as many details as possible about the problem you are experiencing. These may include account numbers, report numbers, screen prints, date ranges, etc. This will help us to resolve your problem quickly and accurately.

Customer Service:

Telephone: 1 877 4ACTTAX

1 210 403 8670
FAX: 1 210 403 8905

E-mail: acthelp@publicans.com

Appraisal & Collection Technologies, LLC
2915 W Bitters Road
Suite 400
San Antonio, TX 78248


Submit a PRC:

You can search online and see the status of PRCs submitted by your tax office. Simply click on PRC Form online and follow the directions for logging in. This is available to authorized users only at each tax office. Contact your supervisor if you would like to use this system.

Online Help:

Online context-sensitive help, annual user meetings/client visits, and weekly release notes reflect our commitment to customer service.

Online help is available from each screen in the ACT system.  Any changes made to this help system are available to users immediately.

ACT has biennial User Meetings and regularly scheduled webinars where we exchange ideas with our user community and discuss the implementation of legislative changes.