Frequently Asked Questions

1. What is my balance?
You'll find this by doing a SEARCH on your property on this website.

2. What is the amount of the last payment received and by whom?
You'll find this by doing a SEARCH of your property on this website.

3. Am I getting all my exemptions?
Applications for exemptions must be approved by the El Paso Central Appraisal District. Their website address is www.epcad.org and their telephone number is (915) 780-2000.

4. Where are you sending the bills?
Tax bills are sent to the property owner unless the bill is requested by a tax agent or a mortgage company.
5. What exemptions am I eligible to receive?
Contact the El Paso Central Appraisal District at (915) 780-2000 or at their website at www.epcad.org.
6. Why are my taxes so high?
Property taxes are determined by three factors: (1) the appraised value of the property; (2) the tax rates adopted by the various units that levy tax; and (3) exemptions, if any.
7. After making my $XX payment, why is there still a balance of $XX?
Penalties and interest accrue monthly as long as the account remains delinquent.
8. What is the assessed value/legal description?
Contact the El Paso Central Appraisal District at (915) 780-2000 or at their website at www.epcad.org.
9. Why did I receive or not receive a tax bill delinquent notice?
Tax bills are sent to the owner of the property or a tax agent/mortgage company if requested. Delinquent notices are sent to the property owner or a tax agent designated to receive these.

10. What kind of payment arrangements can I make?
If the account has been delinquent less than six months, call (915) 541-4054 for information on arrangements. If the account is delinquent at least six months, call (915) 533-6637 for information on arrangements. Taxes become delinquent on February 1 on the year subsequent to when they were levied. For example, taxes levied for year 2000 become delinquent on February 1, 2001.